At XCRAFTERS, we are committed to ensuring your satisfaction with your purchase. If you are not completely satisfied, please review our Refund & Returns Policy below.

1. Eligibility for Returns

You may return items purchased from XCRAFTERS within 3 days of delivery for a full refund, provided that:

  • The items are unworn, unwashed, and in their original condition with all tags attached.
  • The items were purchased directly from our website, xcrafters.in.

2. Non-Returnable Items

The following items cannot be returned:

  • Customized or personalized items (e.g., items with custom prints, names, or logos).
  • Sale items or items marked as non-returnable.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer support team at support@xcrafters.in or call +1 (689) 256-4147 to request a return authorization.
  2. Pack Your Items: Securely pack the items in their original packaging, including any accessories, tags, and receipts.
  3. Ship Your Return: Send the package to the address provided by our customer support team. You are responsible for the return shipping costs unless the item is defective or incorrect.

4. Refunds

Once we receive your returned items, we will inspect them to ensure they meet our return criteria. If approved, your refund will be processed to the original payment method within 3 business days. Please note that shipping fees are non-refundable.

5. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process outlined above. After we receive your returned item, you can place a new order for the desired item.

6. Shipping Information

  • Orders are shipped within 24 hours of receipt.
  • For print-on-demand items, shipping is done within 4 days.
  • Delivery takes 7 days across India.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will provide instructions for returning the item and will cover the shipping costs for returns due to defects.

8. Contact Us

For any questions or concerns regarding our Refund & Returns Policy, please reach out to us:

  • Email: support@xcrafters.in
  • Phone: +1 (689) 256-4147
  • Address:
    XCRAFTERS
    Saket, New Delhi, 110017, India